Privacy Policy

1. Information We Collect

1.1 Personal Information

When you create an account, we collect:

• Email address
• Name (optional)
• Profile picture (optional)
• Payment information (processed securely through Stripe)

1.2 Usage Information

We automatically collect certain information when you use our Service:

• Device information (browser type, operating system)
• IP address and location data
• Usage patterns and feature interactions
• Performance and error logs

1.3 Content Data

Important: All chat content you create is processed locally in your browser. We do not store or have access to the actual chat conversations you create. However, we may collect:

• Anonymized usage statistics (number of messages created, features used)
• Error reports and crash logs
• Feature usage analytics

2. How We Use Your Information

We use the collected information for:

• Service Provision: To provide, maintain, and improve our Service
• Account Management: To create and manage your account
• Payment Processing: To process subscription payments and billing
• Customer Support: To respond to your inquiries and provide support
• Service Improvement: To analyze usage patterns and improve our features
• Security: To detect and prevent fraud, abuse, and security issues
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service:

• Stripe: For payment processing (subject to Stripe's privacy policy)
• Google Analytics: For website analytics (anonymized data)
• Customer Support Tools: For providing customer service
• Cloud Infrastructure: For hosting and data storage

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Encrypted data storage
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

Local Processing: Your chat content is processed entirely in your browser and is never transmitted to our servers, providing an additional layer of privacy protection.

5. Your Rights (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@chatsimulator.pro.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for 30 days after deletion
• Payment Data: Retained for 7 years for tax and legal compliance
• Usage Analytics: Anonymized data may be retained indefinitely
• Support Communications: Retained for 2 years

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand how you use our Service
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant authorities
• Other legally recognized transfer mechanisms

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice in our Service

Your continued use of the Service after any changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: